Send the grade. Get a real offer.
Specification, availability, price and lead time in writing — from one desk, with one person on your enquiry from first message to delivered container.
Desk HoursMonday to Friday, 09:00 – 18:00 WIB (UTC+7). Enquiries arriving outside these hours are picked up at the start of the next working day.
Your enquiry is ready to send
Your mail app has opened with every detail filled in, addressed to our desk. Attach a specification sheet if you have one, then press send.
What gets you a faster answer
None of it is compulsory — send what you have and we will ask for the rest.
Say what the material is
- Product name or CAS number
- Grade or purity you need
- Critical parameters — assay, moisture, colour, particle size
- The application it goes into
Say how much and where
- Quantity, and whether it repeats
- Preferred packing — drums, bags, IBC, flexi, ISO tank
- Destination port or city
- Target Incoterm: FOB, CFR, CIF, DAP or Ex-Works
Then expect this
Acknowledgement the same working day from a named contact. A written offer within 24 hours wherever the stock position allows, stating specification, packing, lead time and validity.
Made-to-order specialty grades take longer, because we confirm the position with the production source before quoting a price and a date.
What people write to us about
All of it reaches the same desk. Naming it in the first line simply gets your message to the right person sooner.
Quotations
Price, availability and lead time against a named grade and quantity, issued in writing on your preferred Incoterm with a stated validity.
Samples
Pre-shipment samples and batch certificates on most specialty grades, so your QC team can qualify the material before committing to volume.
Hard-to-source grades
Legacy dye and pigment intermediates and discontinued specialty products that your existing supplier has stopped offering.
Documentation
COA, MSDS, TDS, certificates of origin, dangerous goods declarations, HS classification and destination restriction checks.
Live shipments
Status of an order already in motion, document copies, tracking updates, or a question about packing and loading.
Supply partnerships
Manufacturers wanting to supply through us, and distributors looking to represent our basket in their own market.
What happens after you press send
No silence and no guesswork between your first message and the container reaching your gate.
Acknowledgement
Confirmed as received the same working day, by a named contact who stays with the enquiry from here on.
Availability check
We confirm the grade against production sources, check the specification against your process and flag any destination restrictions.
Written offer
A firm quotation stating specification, packing, lead time, Incoterm and validity — not a placeholder price.
Sample and approval
On specialty grades, pre-shipment samples and the batch COA are shared for your approval before anything is confirmed.
Shipment
Packed to export standard, labelled per GHS, loaded with photographic evidence, then documents and tracking until it lands.
Not sure which category your grade sits in?
Nine working categories. Send the product name either way — if it is adjacent to these, we can usually still source it.
Buying from outside Indonesia?
We export on FOB, CFR, CIF, DAP and Ex-Works terms, consolidating where routes allow. If your market is not listed, ask — this is where we ship most often, not a limit.
Before you write
The questions that come up most at the enquiry stage.
How quickly will I hear back?
Same working day for acknowledgement, and most quotations within 24 hours where the stock position allows. Made-to-order specialty grades take longer because the position is confirmed with the production source before we commit to a price and a date.
Is there a minimum order quantity?
It depends on the product. Specialty intermediates can often start from a single drum or a few hundred kilograms. Commodity solvents, glycols and polymers are typically supplied in full container loads, flexi-tanks or ISO tanks, because smaller quantities rarely make economic sense. Tell us the requirement and we will advise the most economical packing and load type.
Can I get a sample first?
Yes. Pre-shipment samples and a batch certificate of analysis are available on most specialty grades so your QC team can verify the specification before committing to volume.
Which Incoterms and payment terms do you work on?
FOB, CFR, CIF, DAP and Ex-Works on delivery. Letter of credit at sight and telegraphic transfer are standard on payment, with terms negotiable for repeat buyers holding an established order history. Everything is confirmed in writing on the proforma invoice.
What if the product is hazardous or restricted?
Classification, UN packing group identification, GHS labelling and dangerous goods declarations are handled as part of the order process. Destination-country restrictions and permit requirements are confirmed before an order is finalised, not after loading.
Do you supply within Indonesia as well as export?
Yes. We supply the domestic Indonesian market alongside export customers, including tanker and bulk movements for domestic buyers where the product allows.
Can several products travel in one shipment?
Yes, where the products are compatible for co-loading and the destination country permits it. Mention every grade you need in the same enquiry and we will tell you what can be consolidated — it is one of the main reasons buyers move multiple categories onto a single supplier.
What packing options are available?
UN-approved steel and plastic drums, fibre drums for excipients, lined and laminated bags, 25 kg and jumbo bags, IBCs and carboys for packed goods; flexi-tanks, ISO tanks and liner-protected containers for bulk liquids. Packing is matched to the product class and the length of the voyage, not chosen for convenience.
Which documents come with a shipment?
Certificate of analysis, material safety data sheet, technical data sheet, commercial invoice, packing list and certificate of origin as standard. For hazardous goods we add the dangerous goods declaration and GHS-compliant labelling, plus HS classification support. Documents are shared digitally and couriered.
Can you hold a price for a repeat requirement?
Contract and indexed pricing options are available for repeat buyers, which suit volatile commodity streams better than repeated spot quotations. Tell us the expected annual volume in your enquiry and we will propose a structure.
I manufacture chemicals — where do I write?
Use the list your product page instead of this form. It collects capacity, packing and specification details and routes straight to our sourcing team.
Does this form send my details anywhere else?
No. Nothing is uploaded to an outside service. The form assembles your details into an email that opens in your own mail app, addressed to our desk, and you press send yourself.
Not ready to enquire yet?
Have a look at what we supply and how we work first.